Our Community & Hospitality Manager is the heart and face of Found. You will be essential in engaging and managing our community and delivering an awesome experience and environment at our locations.

Responsibilities

Hospitality & Front Office

• Be the go-to person at the Front Office for members and public within Community location for all matters regarding to the organisation 
• Manage daily space operations of the Community location to ensure a smooth running and conducive space 
• Resolve basic facilities issues 
• Liaise with the Facilities Executive for matters that require more technical assistance 

Community Management

• Onboard new members 
• Conduct Open House tours within Community location and support closing, to work towards 100% occupancy 
• Lead VIP visits or tours within the Community 
• Weekly and regular updates on respective Community locations’ market, metrics and community intelligence 
• Update daily relevant notes of interaction into Hubspot and assigning them to respective Sales and/or Members Growth team mates 

Community Engagement

• Maintain a cohesive and vibrant community 
• Lead and execute relationship-building events within the location for members
• Know our community and their businesses 

Requirements

• Bachelor’s Degree or equivalent is preferred
• 2 - 5 years of experience in customer service or operations or sales or hospitality is required
• Strong verbal and written communication skills are required
• Strong interpersonal skills are required
• Organized, with the ability to prioritize when required
• Client and events management experience is a plus
• Knowledge of foreign languages is a plus
• Possesses an entrepreneurial spirit and ability to thrive and adapt quickly in a dynamic environment